Frequently Asked Questions
DELIVERY
What Delivery Methods Are Available?
We offer standard home/office delivery via dispatch riders within major cities, pickup options at designated collection points, and regional shipping via courier services.
Do You Ship Internationally?
Currently, Ezeymall primarily focuses on nationwide delivery within Ghana. Please contact our support team if you have a special request for cross-border shipping.
How Long Will It Take To Get My Package?
Deliveries within Accra and major urban centers typically take 24 to 48 hours. Regional deliveries outside Accra may take between 2 to 4 business days depending on your location.
PAYMENT
What Payment Methods Are Accepted?
We accept Mobile Money (MTN MoMo, Telecel Cash, and AirtelTigo Money) via secure gateways like Paystack, debit/credit cards (Visa/Mastercard), and cash-on-delivery for eligible locations.
When will I be charged for my order?
For Mobile Money and card payments, you are charged immediately upon placing your order. For cash-on-delivery orders, payment is made directly to the delivery agent upon receipt of your items.
Is it safe to use my mobile money or card on your website?
Yes, all transactions are processed through encrypted, PCI-DSS compliant payment gateways (such as Paystack). We do not store your complete PIN or card details on our servers.
Order & Retunrs
How Can I Cancel Or Change My Order?
You can cancel or modify your order free of charge as long as it has not yet been dispatched for delivery. Contact our customer support immediately to request changes.
How long will it take to get a refund
Once we receive and inspect the returned item, approved refunds are processed back to your Mobile Money account or bank card within 3 to 5 business days.
We’re Here to Help ! Contact us