At Ezeymall, your privacy matters to us. We are committed to handling your personal information responsibly and protecting the information you share when shopping on our website.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your personal information.
By using our website, you acknowledge that you have read this policy. Where consent is legally required, we will request it separately.
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Information We Collect
When you visit or shop on Ezeymall, we may collect the following types of information.
Personal Information
- Full name.
- Phone number and email address.
- Billing and delivery address.
- Order history and purchase details.
- Information you provide when contacting customer support.
Payment Information
We may receive payment confirmations, transaction references, payment status, and limited payment details needed to process your order.
Payments may be handled by third-party payment providers. We do not intend to collect or store your full payment card details, PINs, or payment passwords on our own systems.
Technical Information
When you use our website, certain technical information may be collected, such as your IP address, browser type,device information, pages visited, and website usage data, depending on the technologies we use.
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How We Use Your Information
Ezeymall may use your personal information to:
- Process and confirm orders.
- Arrange shipping and delivery.
- Verify payments and help prevent fraudulent transactions.
- Respond to customer enquiries and complaints.
- Process returns, exchanges, and refunds.
- Improve our website, products, and customer experience.
- Send important order updates and service notifications.
- Send promotional messages where permitted by law and, where required, with your consent.
- Comply with applicable legal, accounting, and regulatory obligations.
We will not use your personal information for purposes that are incompatible with this policy unless permitted by law or otherwise properly authorized.
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How We Share Your Information
We do not sell your personal information to advertisers.
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Delivery companies: To deliver your orders.
- Payment providers: To process and verify payments.
- Website and hosting providers: To operate, maintain, and secure our website.
- Customer support services: To respond to enquiries and resolve issues.
- Professional advisers or authorities: Where required by law or necessary to establish, exercise, or defend legal claims.
We aim to share only the information reasonably necessary for the relevant purpose.
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Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep essential website functions working.
- Remember shopping cart contents or preferences.
- Understand website performance and
usage.
- Improve the shopping experience.
- Support advertising or marketing, if these tools are used.
Where required, we will obtain consent before using non-essential cookies or similar technologies.
You may be able to manage cookies through your browser settings or any cookie preference tool provided on our website. Disabling certain cookies may affect website functionality.
- How We Protect Your Information
Ezeymall takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access
controls, security monitoring, and the use of reputable payment and hosting providers.
However, no online service can guarantee absolute security. We encourage customers to protect their account credentials and never share their payment PIN, password, or one-time verification codes.
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How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, fraud prevention, and legal or accounting requirements.
The retention period depends on the type of information and our legal obligations.
When information is no longer needed, we
will take reasonable steps to securely delete it or anonymize it, subject to applicable law.
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Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where legally permitted.
- Object to or request restrictions on certain processing activities.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications.
- Raise a complaint with the appropriate data protection authority.
To exercise your rights, please contact us using the contact details provided on our website. We may need to verify your identity before responding.
Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal.
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Marketing Communications
Ezeymall may send promotional messages about products, offers, or updates where permitted by law.
You can opt out of marketing emails using the unsubscribe link, where available, or by contacting our support team.
Even if you opt out of marketing, we may still send essential messages about your orders, deliveries, refunds, or account security.
- Third-Party Websites and Services
Our website may contain links to third-party websites or use external services, including payment gateways and delivery platforms.
Those third parties may have their own privacy policies and practices. We encourage you to review their policies before providing information directly to them.
Ezeymall is not responsible for the privacy practices of independent third-party websites, subject to any responsibilities imposed on us by law.
- Children’s Privacy
Ezeymall is intended for people who can lawfully make purchases or use the website with appropriate parental or guardian involvement.
We do not knowingly collect children’s personal information in circumstances
where doing so would violate applicable law.
If you believe a child has provided personal information improperly, please contact us so that we can investigate and take appropriate action.
- International Data Transfers
Some of our website, hosting, payment, or other service providers may process information outside Ghana.
Where personal information is transferred internationally, Ezeymall will take steps required by applicable law to ensure that the transfer has an appropriate legal basis and suitable safeguards.
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Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website technology, service providers, or legal obligations.
The latest version will be published on this page with its updated date. Where required by law, we will notify affected users or seek additional consent.
- Contact Ezeymall
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us using the official customer support details published on our website.
Ezeymall — Shop with Confidence. Shop with Ease.We value your trust and are committed to treating your personal information with care and respect.
This Privacy Policy is a general template and should be customized to reflect Ezeymall’s actual data practices and reviewed for compliance with applicable data protection laws, including Ghana’s Data Protection Act, 2012 (Act 843), where applicable.